Job Title

OverviewPersonal Property Claims Supervisor role at AIG. American International Group, Inc. (AIG) is a leading global insurance organization offering a wide range of property casualty insurance in approximately 70 countries and jurisdictions. General Insurance provides products and services for commercial and personal insurance customers through a diversified, multichannel distribution network. The claims function partners with the business to offer support and expertise across products and offerings. Location: Mexico City Metropolitan Area. This is a full-time position and requires in-office collaboration as part of our culture. About The RolePosition: Personal Property Claims Analyst Supervisor. This role reports to the Mexico & LAC EW, HO & PP Claims Manager. The primary duties include leadership, claims review, and customer service to policyholders, agents, and executives (via email and phone). Responsibilities span electronic equipment claims adjustment, payment processing, reserve management, regulatory compliance, and coordination with internal and external stakeholders. Responsibilities Lead and supervise claims operations for property, energy, and marine lines as applicablePerform claims review and manage tasks on the to-do listProvide customer service to policyholders, agents, and executives via email and phoneElectronic equipment claims adjustment: prepare adjustments, quote similar equipment, collect requirements, and obtain signatures for agreementsProcess payments to the insured and to suppliers; input entries into the claims system (SISE)Adjust reserves and file in the regulatory electronic repositoryReview and ensure compliance with anti-money laundering requirementsRegister bank accounts (folio registration) and manage related processesPrepare and distribute rejection letters for inappropriate claimsNotify UW teams of claims; interact with SIU as neededRecord recoveries in the claims system; manage non-cash recoveriesClose reserves and follow up on claims assigned to independent adjustersWe Are Looking For Academic background: Business and/or EngineeringExperience: 2 years in the insurance industryLeadership with a results-based, analytical approach; strong technical, regulatory, and legal understanding; focus on operational processes, continuous improvement, and customer satisfactionExperience supervising, analyzing, monitoring, and processing catastrophe or contingent catastrophe claims2 years of experience managing property, energy, and marine claims for commercial and personal linesKey skills: attention to detail, organization, customer service, sense of urgency, teamworkBenefits & CultureAt AIG, we value in-person collaboration and offer a Total Rewards Program with benefits focused on health, wellbeing, financial security, and professional development. We are committed to inclusion and belonging and support a culture that celebrates diverse talents and backgrounds. AIG provides equal opportunity to all qualified individuals and offers reasonable accommodations to job applicants and employees with disabilities. If you need an accommodation, please email candidatecare@. Functional Area: CL - Claims. AIG SEGUROS MEXICO S.A. DE C.V.#J-18808-Ljbffr