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1 day ago Be among the first 25 applicantsDescription Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles you’ll help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.The Last Mile Optimization team’s primary mission centers on analyzing and designing on‑road operational strategies, leveraging data‑driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on‑road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency and cost‑effectiveness across the entire last‑mile operation.Key job responsibilitiesManaging an environment concerning the delivery of Amazon orders directly to our customers, seeking the best efficiency in our on‑road operations design.Managing day‑to‑day relationships with multiple Delivery Stations and stakeholders.Problem‑solving to close gaps between performance and goals.Working with key business partners such as Planning, Fulfillment Experience, Finance, Business Coaches, Operations, ACES, HubDP, eDSP, and Topology.Determining optimal channel allocation volume with OTR Planning, Finance and Delivery programs.Managing the RIM‑Scheduling process to guarantee optimal fleet design.Establishing the Last Mile cost mechanism with Ops Regional and Finance.Providing knowledge to OTR Managers during their Academy.Serving as Delivery Per Paid Hours (DPPH) Regional POC to improve Operational Excellence execution.Leading on‑road evaluation projects to guarantee alignment along all strategies, such as Speed, Cost, SPR, DPPH.Focusing on channel allocation optimization, on‑road operation projects and on‑road operation optimization.About The Team Inclusive team culture: At Amazon we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life Balance: We believe striking the right balance between your personal and professional life is critical to long‑term happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between work and personal life.Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a well‑rounded professional.Basic Qualifications3+ years of program or project management experience.3+ years of working cross‑functionally with tech and non‑tech teams.3+ years of defining and implementing process improvement initiatives using data and metrics.Bachelor's degree.Experience defining program requirements and using data and metrics to determine improvements.Speak, write, and read fluently in English.Preferred Qualifications3+ years of driving end‑to‑end delivery and communicating results to senior leadership.3+ years of driving process improvements.Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.Experience building processes, project management, and schedules.Knowledge of Excel (Pivot Tables, VLookups) at an advanced level and SQL.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.Company: Servicios Comerciales Amazon México S. de R.L. de C.V.Job ID: A3116970Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Management, Distribution, and Supply ChainIndustries: Software Development#J-18808-Ljbffr