About the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently. Key Responsibilities Departmental Oversight: Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations , and Client Experience . Ensure KPI tracking, data visibility , and accountability in each department. Process & Systems Leadership: Lead firm-wide process mapping , SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams. People Management & Performance: Hire, onboard, and coach department leads and hold them to performance-based metrics . Establish structured onboarding , cross-training, and succession planning systems. Medical & Vendor Negotiation: Lead medical provider negotiations , lien reductions, and ensure client medical management is cost-effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation. Operational Reporting & Decision Support: Build dashboards in Looker Studio , track progress against KPIs, and support CEO in decision-making. Present weekly scorecards across departments and identify areas of underperformance. What Success Looks Like 90%+ of department KPIs hit consistently Increased case velocity without reducing settlement value Medical spend per case reduced by (X)% through better negotiation Investigations completed in High team engagement, low turnover, clear org chart with successors in place CEO involvement in ops reduced by 75% Required Skills & Experience 7+ years as COO or Director of Operations in a personal injury law firm Deep knowledge of intakes, CM, litigation, medical records, investigations Experience with KPIs, process mapping, automation tools Prior ownership of law firm P&L, budgeting, and staffing plans Skilled in medical negotiations, lien reductions , and cost control High emotional intelligence with zero micromanagement needed Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.) Preferred Tools & Platforms Filevine, Lead Docket, RingCentral, CallRail Google Workspace, Asana, Zapier, Looker Studio BambooHR, TestGorilla, TalentLMS Soft Skills & Personality Fit Strategic operator with a bias for action Can teach others , not just do the work Calm under pressure, direct communicator Holds teams accountable while building morale Operates with CEO-mindset and owner mentality
Job Title
Chief Operating Officer