Job Title

Hi there We are South and our client is looking for aSenior Client Onboarding & Support SpecialistNote To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority About The Company And The RoleOur Canadian-based client provides flexible & hybrid office spaces with an all-in-one software in order to manage offices and enable employees to work from anywhere. The industry is growing quickly at 30% YOY and it is forecasted that 30% of all office spaces will be flexible in 2030, unlocking great career potential and opportunities for members of their team in the future. They are looking for a Senior Client Onboarding & Support Specialist that will be responsible for training & onboarding new clients and answering various support questions. Qualifications You are fully proficient in English written and spoken You are (very) tech savvy You have more than 5 years of support experience in the software industry You are familiar with tools like Zendesk, Intercom, or other support softwares. You love to talk to clients and ensure that they have a good experience You love to write and teach You think fast and love to figure things out Responsibilities You will onboard clients on our software You will answer to support requests You will create self-serve knowledge base articles You will help produce support videos in collaboration with the Customer Success Manager You will help the Customer Success Manager with continuous improvement of the support operations Compensation: Between 1.5k$ and 2.5k$ per month (Base + Commission) with an opportunity to grow inside the company. Schedule:Monday to Friday, 8.30 am to 5 pm EST Perks:15 days of PTO + 8 public holidays from Quebec. If this opportunity sounds good to you,send us your resume