Job Title

Summary:The Service Parts Canada Specialist is responsible for handling all Canadian customer orders, returns, credits, debits, account updates, complaints, and related issues. This includes support for Canada’s Field Engineers and internal customers. As the primary point of contact for all Service Parts matters, the Parts Agent must possess a high level of expertise in service parts and demonstrate strong time management skills. Position Responsibilities:- Understand and interpret customer needs to ensure customer satisfaction.- Management orders: follow up and place orders in system, credits, debits, returns, accounts updates and vendors creation.- Follow up on customer's complaints: damaged parts, refused deliveries, lost in transit, picking errors, over shipment, incorrect parts recommended, exchange and customer returns, delayed shipments. Helping in the investigation, gather the necessary information until resolution.- Mod Upgrades/ substitution parts in orders, cancelations, adjustments, FE inventory transfers.- Create RA's, shipping labels and invoice documentation to assure merchandise is returned to the appropriate area- Manages and processes surplus changes, FE inventories and adjustments of stocks- Know and apply the necessary approvals as indicated in the approval matrix, to comply with the processes that require it- Obtain and provide our customers with the necessary documentation, such as proforma invoices, commercial invoices, certifications, etc., for their export processes.- Maintain communication with the different areas of the company to guarantee export shipments. Required Skills & Education:Bachelor's degree, technical degree or truncatedEnglish 90% fluency written and spoken1 year related customer service experienceProactive, multi tasking, attention to detail, effective communication skillsDesired Skills:Logistics process experienceInternational trade degree or similarstrong time management skillsProficiency in Outlook, SAP (ECC P50), C4C. MS Office (Excel)Carestream is an Equal Opportunity EmployerCarestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.