Job Responsibility Docking with customer shipping requirements, confirming line quotations with business, and flight plans with logistics, and feeding back to customers to meet customer requirements; Sorted out the delivery guidelines of customer, sorted out the logistics and customs clearance flow of the Mexican section, and completed the delivery; Logistics route planning, flight booking and handling of in-transit anomalies; Check export information, confirm customs declaration and confirm destination recipient information; Handle logistics anomalies in Mexico, meet customer's requirements, and report major anomalies to the supervisor at the same time; Assist supervisors in achieving work goals and ensuring that 100% of work is accomplished. Job Requirements Undergraduate and above, 3-5 years‘ related experience; Fluent in Chinese and Spanish; Excellent communication,coordination skills,the ability to withstand pressure, clear thinking and strong problem solving skills; Strong sense of customer service, responsible, hard-working, high efficiency working, experience of VIP customer service; Proficient in the use of computers and office software; Positive attitude,sense of the overall situation.
Job Title
Customer Service Manager