Job Title

We’re looking for a people-focused, motivated Customer Service professional to join our team as a Vehicle Support Specialist. In this role, you’ll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experience with our products. You’ll also gain hands-on knowledge of our business model and become an expert in our software suite.This is an excellent opportunity to kickstart or grow your career in a high-growth SaaS company, collaborate with a supportive team, and build skills that will help you thrive across the tech industry.What You’ll Bring- 1–3 years of customer support experience, ideally in a B2B or SaaS environment. - Exceptional communication skills, both verbal and written. - Fluency in French and/or Spanish (read, speak, write) is a strong plus. - Experience with Zendesk or similar ticketing platforms is a plus. - A strong commitment to providing excellent service. - Ability to explain complex or technical concepts clearly and simply. - A positive, flexible, and enthusiastic attitude. - A collaborative mindset and willingness to help—no matter the task size. - High sense of urgency, with the ability to prioritize and meet tight deadlines. - Strong organization skills and attention to detail. - Reliable performance in team-oriented environments. - A creative and analytical approach to problem-solving. - Proficiency in Microsoft Office Suite.What You’ll Do- Respond to and resolve customer and end-user inquiries of varying complexity via phone, email, and web chat, while meeting defined service levels. - Deliver a positive, customer-centric approach in troubleshooting and issue resolution. - Set and manage customer expectations to ensure high satisfaction. - Document and maintain all customer cases, updates, and follow-up tasks in the ticketing platform. - Review and process customer forms and documentation with accuracy. - Become a Subject Matter Expert (SME) for assigned products, tasks, and support processes. - Collaborate closely with internal teams (Product, Customer Success, Account Management) to ensure timely and proactive resolution of customer issues.