Job Title

We’re looking for a people-focused, motivated Customer Service professional to join our team as a Vehicle Support Specialist . In this role, you’ll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experience with our products. You’ll also gain hands-on knowledge of our business model and become an expert in our software suite. This is an excellent opportunity to kickstart or grow your career in a high-growth SaaS company, collaborate with a supportive team, and build skills that will help you thrive across the tech industry. What You’ll Bring 1–3 years of customer support experience , ideally in a B2B or SaaS environment. Exceptional communication skills , both verbal and written. Fluency in French and/or Spanish (read, speak, write) is a strong plus. Experience with Zendesk or similar ticketing platforms is a plus. A strong commitment to providing excellent service . Ability to explain complex or technical concepts clearly and simply. A positive, flexible, and enthusiastic attitude. A collaborative mindset and willingness to help—no matter the task size. High sense of urgency, with the ability to prioritize and meet tight deadlines . Strong organization skills and attention to detail. Reliable performance in team-oriented environments . A creative and analytical approach to problem-solving . Proficiency in Microsoft Office Suite . What You’ll Do Respond to and resolve customer and end-user inquiries of varying complexity via phone, email, and web chat , while meeting defined service levels. Deliver a positive, customer-centric approach in troubleshooting and issue resolution. Set and manage customer expectations to ensure high satisfaction . Document and maintain all customer cases, updates, and follow-up tasks in the ticketing platform. Review and process customer forms and documentation with accuracy. Become a Subject Matter Expert (SME) for assigned products, tasks, and support processes. Collaborate closely with internal teams (Product, Customer Success, Account Management) to ensure timely and proactive resolution of customer issues.