Job Title

Description At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‑effectively as possible. To meet this goal, we are continually striving to innovate and provide best‑in‑class service levels through excellence performance.Amazon is seeking a Shift Manager in Last Mile Execution, with four key areas that you’ll always focus on: safety, quality, customer experience, and productivity of your operation.This role requires working with multiple business and technical teams across the company to manage successful Under the Roof (UTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must effectively influence leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners, and senior leadership.ResponsibilitiesLead the day‑to‑day management of the Last Mile Operation in the North Region, overseeing UTR operations focused on delivering Amazon orders directly to customers.Set and communicate performance goals, create expectations and objectives to achieve customer promise expectations, and ensure accuracy and quality.Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs and their drivers.Maximize productivity execution through training, analysis, and feedback of performance data on a periodic basis.Partner with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards.Proactively identify and lead process improvement initiatives and Lean tools.Provide tactical leadership for strategic initiatives.Coordinate cross‑functional tasks and track progress.Communicate across various areas to align goals and tasks, ensuring overall program success.Strategically plan and forecast to appraise performance and resolve problems.Manage multiple complex projects simultaneously.Execute cross‑functional projects or components of large programs, including data gathering, manipulation, analysis, forward‑looking supply‑chain approaches, and communication of insights & recommendations.Review the operational forecast and determine productivity requirements for sort operations, managing a team group to meet all building goals.Support safety programs to maintain a safe work environment for associates and delivery service providers.Support a team of OTR and DSPs in weekly management of the last‑mile operation, including meetings, training, job duty assignments, data analysis, metrics reviews, and communication with DSPs and their drivers.Additional Job ElementsSetting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.Ensuring productivity execution is maximized through training, analysis, and feedback of performance data on a periodic basis.Partnering with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards.Proactively identifying and leading process improvement initiatives and Lean tools.Tactical leadership of strategic initiatives.Cross functional coordination and task tracking.Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.Strategic planning and forecasting to appraise performance and problem resolution.Ability to manage multiple complex projects simultaneously.Management and execution of cross‑functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.Basic Qualifications1+ years of employee and performance management experience.Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.Preferred Qualifications1+ years of performance metrics, process improvement or lean techniques experience.#AmazonMexicoAbout the team: Inclusive team culture. At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life Balance: We believe striking the right balance between your personal and professional life is critical to long‑term happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visitmore information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr