Job Title

Customer Success Manager Job Description     As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes through the effective adoption and utilization of our solutions. You will work closely with our customers to understand their business needs and goals, providing tailored support and guidance to help them overcome any challenges they may encounter. Key Responsibilities: Advise Customers on Solutions: Provide in-depth technical expertise to support post-sales adoption and ongoing optimization. Serve as a technical escalation point for advanced questions and challenges. Develop, document, and share best practices across customers and internal teams. Partner with Product Management and Engineering to relay customer feedback, influence the roadmap, and shape new features. Guide customers to become confident, self-sufficient users of the platform. Collaborate cross-functionally to ensure customer issues are resolved with urgency and professionalism. Required Skills and Qualifications: 5+ years of experience as a technical subject matter expert in a customer-facing role (TAM, Solutions Engineer, Support, Consultant, etc.). Strong background in Privileged Access Management or Privileged Access Security technologies. Demonstrated ability to communicate complex technical concepts to both technical and executive-level audiences. Strong organizational, multitasking, and time-management skills. Proven ability to navigate and resolve challenging customer situations. Experience teaching, coaching, or consulting on technical solutions. Technical skills including, but not limited to, Proficiency in SQL and relational databases. Experience with Microsoft Windows and Linux OS. Advanced English skills. Benefits: 100% Payroll Major medical insurance & life insurance 30 days of Christmas Bonus Saving fund 13% Food vouchers Restaurants vouchers