Job Title

Position Overview: We are seeking a detail-oriented and assertive Collections Specialist to manage recovery efforts for past-due accounts and protect the integrity of our funding portfolio. The ideal candidate will have experience in MCA collections , possess strong communication and negotiation skills, and be comfortable working in a high-paced environment. Key Responsibilities: Monitor and manage a portfolio of delinquent merchant accounts Make outbound calls and send emails to merchants regarding payment issues or missed remittances Negotiate repayment terms, settlements, and workout plans in line with company policy Coordinate with legal and compliance teams for escalated matters, including UCC filings or default actions Document all interactions in the CRM and maintain accurate records of payment status Collaborate with underwriting and funding teams on high-risk accounts Perform skip tracing and business searches to locate merchants or validate operational status Recommend accounts for charge-off, litigation, or sale based on collection efforts Provide weekly reporting on collection metrics, recovery rates, and account statuses Qualifications: 1–3 years of experience in collections, ideally in financial services. Strong negotiation and problem-solving skills Excellent verbal and written communication Experience with CRM platforms (e.g., Salesforce, HubSpot) Familiarity with UCC filings, payment processing, and MCA recovery procedures is a plus Ability to work independently and manage time effective