Overview Join to apply for theGuest Experience Specialistrole atFour Seasons Hotels and ResortsAbout Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.Location An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco.Responsibilities Estar presente en el lobby, recibiendo clientes llegando para los eventos, despidiendo huéspedes que salen de tour y asegurando que el área siempre esta ordenada. Dar la bienvenida a todo los VIPS en el lobby y hacer la experiencia del check in para nuestras llegadas con limo en su habitación.Saludar proactivamente a los huéspedes que están en el lobby, los outlets, y en el spa. Identificando las necesidades del huésped, descubriendo glitches, y crear conexión.Hacer seguimiento/touch base con nuestros huéspedes que tuvieron glitch, asegurando que queda resuelto el problema y satisfecho el huésped.Presentar los VIPs y Glitches del dia en el morning briefing.Asistir y apoyar en todos los outlets cuando es necesario.Cerciorar que todos saben quien son los Elites, Hotpotatos y VIP 222 en casa.Qualifications and Preferred CompetenciesEducación: A fines a la carreraManejo del idioma inglésExperiencia: La experiencia requerida para este cargo es de mínimo 1 año en el área, preferiblemente desarrollando actividades en recepción.Schedule Rotativo de domingo a domingo con tres día de descanso cada catorcena.About the company Four Seasons Hotels and Resorts opened its first hotel in 1961 and has a history of continuous innovation, notable expansion, and a dedication to the highest standards. For almost 50 years, Four Seasons has transformed the hospitality industry by combining warmth and efficiency with the finest international hotel traditions. Since 1998, the company has been ranked among the "100 best companies to work for" in Fortune magazine and has been named "Legend of the best place to work," an honor that currently only 12 companies worldwide hold.Contact and Opportunities Site:Four Seasons Hotel Ciudad de MéxicoSite: Internal careers:
Job Title
Guest Experience Specialist