Job Title

Personal Property Claims Analyst Supervisor American International Group Inc. (AIG) is a leading global insurance organization that offers a wide range of property casualty insurance in approximately 70 countries and jurisdictions. General Insurance is one of the world’s most far-reaching property casualty networks and provides a broad range of products to customers through a diversified multichannel distribution network. About the Role As a Claims Analyst Supervisor, you will report to the Mexico & LAC EW HO & PP Claims Manager. This position focuses on overseeing and guiding the HO claims team to deliver high‑quality support to business segments through deep expertise in product and distribution. Responsibilities Leadership Claims review (to‑do list) Customer service to policyholders, agents and executives via email and phone Electronic equipment claims adjustment (preparation of adjustments, quoting similar equipment, requesting requirements and collecting signatures for agreements) Payment to the insured and suppliers – entry in the SISE claims system Reserve adjustments filing in the regulatory electronic repository Request and review of anti‑money laundering requirements Bank account registration (folio registration) Preparation and distribution of rejection letters for inappropriate claims Preparation of claim notifications to the underwriting team and interaction with the SIU Recording recoveries in the claims system Non‑cash registration (recoveries made in favor of the insured) Closing of reserves Follow‑up of claims assigned to independent adjusters (report review and reserve adjustments) Qualifications Academic background: Business and/or Engineering Minimum 2 years of experience in the insurance industry Strategic, results‑based leader with analytical focus Technical regulatory and legal skills, with emphasis on operational processes, continuous improvement and NPS satisfaction levels Experience supervising analysis, monitoring and processing of catastrophe or contingent catastrophe coverage claims 2 years managing property, energy and marine claims for commercial and personal lines Critical skills: attention to detail, analytical thinking, organization, customer service, sense of urgency, teamwork Benefits At AIG, our people are our greatest asset. The Total Rewards Program offers a comprehensive benefits package that goes beyond time spent at work to include health, wellbeing, financial security and professional development. Equal Opportunity Statement AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected category. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. #J-18808-Ljbffr