Job Title

Lead Operations Specialist - Event Hospitality We are seeking an exceptional operations professional to support the delivery of our hospitality program at the FIFA World Cup. As a Lead Operations Specialist, you will play a pivotal role in ensuring the smooth execution of operational plans, maintaining stakeholder alignment, and upholding the highest standards of service. Support the Venue Manager and Deputy Venue Manager in overseeing event-time hospitality operations across lounges, suites, and external hospitality villages. Serve as a primary point of contact for hospitality staff, vendors, and stakeholders requiring prompt support or direction. Assist with hospitality space setup and readiness checks, guaranteeing all areas meet FIFA and On Location standards. Welcoming and guiding hospitality guests, staff, and partners, providing wayfinding assistance and resolving minor issues before they escalate. Monitor venue flows, including entrances, lounges, catering areas, and premium seating access points. Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards. Promptly escalate operational challenges (guest service, access, logistics) to ensure seamless resolution. Support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted. Assist with post-match wrap-up tasks, including hospitality area breakdown, reporting, and guest feedback capture. A minimum of 5 years' experience in event operations, venue coordination, or hospitality roles, preferably in sports or large-scale events. Familiarity with stadium or live-event environments and a comprehensive understanding of guest service operations. Strong organizational skills with the ability to manage multiple priorities and deadlines. Proficiency with project management tools (e.g., Excel, Smartsheet) and reporting systems. Effective communication and collaboration with diverse teams and stakeholders. Detail-oriented with a proactive, problem-solving mindset. Flexibility to work evenings, weekends, and extended hours during event build and delivery. The ability to lift and/or move up to 20 lbs. with or without reasonable accommodation. Conversational English as a minimum. Legally able to work with no assistance in sponsorship in venue location. Ability to pass Accreditation process. Competitive weekly rate of $38,000 MXN/Weekly based on 40 hours per week.