Job Title

Responsibilities:A Major Incident Manager requires a blend of strong technical knowledge of IT systems, process expertise (like ITIL), excellent communication and leadership skills, analytical abilities, and the capacity to handle high-pressure situations and make quick decisions.Key basic technical skills includeUnderstanding network protocols (DNS, TCP/IP)Operating systems (Windows, Linux, zOS)Applications: Zoom, ServiceNow and MicrosoftMainframe FrameworkDashboard understanding (Grafana and ServiceNow)Technical Skills & KnowledgeIT Systems & Infrastructure:Basic knowledge of network protocols (DNS, TCP/IP), operating systems (Windows, Linux), and common IT infrastructure.ITIL Framework:Proficiency in ITIL (Information Technology Infrastructure Library) is crucial for understanding incident management best practices and frameworks.Monitoring Tools:Experience with IT service management software, such as Grafana, is highly valuable.Security Concepts:Expertise in security principles, including encryption, firewalls, and threat modeling, is often requiredMode of Work : WFO (5 Days a week)Location : Guadalajara