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Live the SONDA experienceHere you transform your career!Why be part of SONDA?The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.We are looking for a **Service Desk Agent Tier 2****You will have the opportunity to**:- Provide support and technical assistance to users- Provide the client with technical assistance by solving their incidents- **Advanced English level for written and verbal communication with internal and external customer****What requirements must I meet to join the team?**- High school diploma or GED- Basic computer navigation skills- Excellent communication and interpersonal skills- Strong communication skills- IOS / Windows troubleshooting- VPN SupportMonday to Friday, from 5:00 AM to 2:00 PM.On site, only in Hermosillo.Blvd. Navarrete 66. Col. Valle Escondido.**What can you expect from us?**Work flexibility, promoting balance in your personal and professional life.Professional development and constant evolution of your skills, always according to your interests.A collaborative, diverse and innovative environment that encourages teamwork.**What do we offer?**SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.And much more!Diversity +Inclusion = Innovation and collaborationAt SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.Be part of our team!Tipo de puesto: Tiempo completoSueldo: $15,000.00 - $18,000.00 al mesLugar de trabajo: Empleo presencial