Job Title

Summary**Position Summary**:The Spa Supervisor assists in overseeing the daily operations of the spa to ensure a luxurious, seamless, and rejuvenating experience for all guests. This role includes supervising the spa team, ensuring service excellence, maintaining cleanliness and ambiance, and supporting administrative tasks. The Spa Supervisor acts as a key point of contact between therapists, reception staff, and spa leadership.**Key Responsibilities**:- Assist in the daily supervision and coordination of spa operations, including treatments, reception, locker rooms, and retail areas.- Ensure guests receive outstanding service from arrival to departure, aligned with brand standards.- Monitor appointment scheduling, therapist assignments, and service flow to optimize productivity and guest satisfaction.- Support the recruitment, training, coaching, and scheduling of spa team members.- Conduct regular walkthroughs to ensure cleanliness, safety, and readiness of all spa areas.- Resolve guest complaints or concerns professionally and promptly.- Assist with inventory management of spa products, towels, amenities, and retail stock.- Ensure all team members comply with health and safety regulations and hygiene protocols.- Support marketing efforts and promotions in collaboration with the Spa Manager.- Act as Manager on Duty in the absence of the Spa Manager.**Qualifications**:**Qualifications**:- Minimum 2 years of experience in spa or wellness operations, with at least 1 year in a supervisory or lead role.- Background in hospitality, wellness, or beauty industry preferred.- Strong organizational and customer service skills.- Excellent interpersonal and communication abilities.- Knowledge of spa software systems (e.g., Book4Time, Zenoti, or similar).- Certification in massage therapy, esthetics, or wellness (optional but advantageous).- Fluent in English; additional languages are a plus.