Job Title

Descripcion Brinda soporte proactivo a solicitudes de clientes, diagnostica y resuelve problemas de hardware y software, gestiona tickets y utiliza herramientas remotas para completar tareas Responsabilidades Atender llamadas y correos electrónicos para resolver problemas técnicos de manera rápida y efectiva. Gestionar y dar seguimiento a tickets abiertos, asegurando soluciones. Resolver incidencias técnicas relacionadas con BP Europa (internet, terminales de pago y cajas registradoras). Brindar orientación y soporte a clientes internos, garantizando una experiencia positiva. Colaborar con el equipo para mejorar procesos y mantener la base de conocimiento actualizada. Requisitos Nivel técnico o licenciatura en Ingeniería de Sistemas, Computación, Programación o áreas afines. Deseable 1 año en call center, mesa de servicio técnico o soporte técnico. Inglés nivel Upper Intermediate / Advanced About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - LI-GR1