Job Title

CUSTOMER SERVICE OPERATIONS Company Overview Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.). Monitor order and shipment exceptions; Minimum 2-3 year of experiencein Customer Service, Operations, or a related role. High proficiency in English—both verbal and written. Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools. Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus). Bachelor’s degree in business, marketing, supply chain, or a related field preferred. Excellent time-management and prioritization skills;