Job Title

Job Title: OEM Customer Service Representative This role is focused on delivering exceptional customer service to National and International accounts in all OEM markets. Process customer orders and requests through EDI or manual order entry, ensuring timely and efficient communication with customers. Collaborate with production facilities to coordinate delivery schedules that meet customer requirements, fostering strong relationships between distribution centers and our organization. Solve complex customer complaints by addressing their concerns directly or escalating them to relevant support areas, providing solutions that satisfy the needs of both parties involved.Important Skills:• Strong proficiency in MS office tools such as Excel p>The ideal candidate will possess excellent problem-solving skills, ability to communicate effectively at various levels of an organization and a dedication towards developing long-term solutions for every challenge faced.,Key ResponsibilitiesFrequently interact with external partners including distributors,customer-facing teams within logistics industries international e-commerce groupsTo perform this job successfully,a person should have good organizational