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Job Title:Optometry Virtual Assistant – Front Desk, Billing & Claims Specialist Job Code:TSA-OPT-Thanh Position Type:Full-time Salary:$5–$6 per hour (depending on experience) Workplace:Remote Preferred Candidate Location:Philippines and Latin America Work Hours: Monday to Friday: 10:00 AM to 6:00 PM CT (1 hour unpaid lunch: 2:00 PM to 3:00 PM) Saturday: 10:00 AM to 6:00 PM CT (1 hour unpaid lunch: 2:00 PM to 3:00 PM) Total Weekly Hours: Approximately 42 paid hours (excluding lunch) Overtime: Client is open to prorated additional hours at the standard hourly rate if overtime is requiredAbout Our ClientOur client is seeking a highly skilled and experienced Optometry Virtual Assistant to support both front desk coordination and billing operations. This role is ideal for someone who thrives in a healthcare setting, has proven experience in optometry or medical billing, and is confident managing a high volume of calls and insurance-related tasks.Core ResponsibilitiesPhone Coverage & Appointment SchedulingAnswer incoming patient calls and return callbacks to fill open appointment slots. Improve the current 37% call answer rate by ensuring all inbound calls are handled promptly. Schedule appointments and place confirmation calls one day in advance to reduce no-shows. Contact family members on shared insurance plans to schedule additional visits.Insurance & BillingConduct insurance eligibility checks and copay inquiries. File medical and optometry insurance claims accurately and on time. Follow up on pending and denied claims. Apply working knowledge of ICD-10 and CPT codes. Use EMR and billing platforms to ensure accurate documentation.Administrative SupportProvide general front desk assistance remotely. Navigate and manage EMR systems, including insurance verification platforms. Use remote access tools to support ongoing administrative workflow tasks.Requirements Experience & QualificationsMedical/clinical degree: Not required Virtual Assistant Experience: Yes, with proven background in healthcare/optometry support Medical License: Not required Must-Have: Prior experience in optometry billing and medical claims processingSkills & ToolsStrong phone communication skills and calm, confident presence with patients Knowledge of ICD-10 and CPT coding (non-negotiable) Familiarity with HIPAA protocols Proficiency with EMRs (Crystal PM preferred), insurance systems, and call handling tools Ability to multitask and manage high call volumes independently High attention to detail in claims processing and scheduling Bilingual (English and Spanish) highly preferred, but strong billing experience may outweigh this Strong reliability, consistency, and desire for a long-term remote positionBasic requirementsMust be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed)Technical requirementsDevice: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment Benefits Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.