Job Title: IT Service Desk Specialist Job Description Provide technical assistance and support to end-users via various communication channels, including phone, email, chat, and remote desktop. Troubleshoot hardware, software, and networking issues using analytical skills to identify root causes. Analyze incident reports to determine the necessary course of action for resolution. , Schedule may vary depending on operational needs. Evening or weekend shifts may be required.The successful candidate will work a standard 40 hour week with regular breaks throughout the day. Flexible scheduling is available as business requirements dictate.A variety of training options are provided at no cost including online courses for professional development in areas such as problem-solving techniques, computer operating systems or specific application software.
Job Title
IT Technical Support Role