Job Title

IMPORTANTWATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH. ----- Operations and Dispatch Coordinator JOB ID: MATJAZ1 INDUSTRY: Landscape and Hardscape LOCATION: LATAM / PH / Egypt / South Africa JOB STATUS: Part-Time WORK SCHEDULE: Monday to Friday, 7:00 AM / 8:00 AM – 1:00 PM CST (20–30 hours/week) SALARY (USD): $7 – $9 per hour TARGET START DATE: Mid-February ROLE OVERVIEW About the Client: The client is a premier full-service landscape and hardscape contractor based in Verona, Wisconsin, serving the greater Madison area. Since 2010, they have built a reputation for delivering high-quality residential and commercial services, from routine lawn maintenance to complex design-build projects. About the Role: The client is seeking a proactive and detail-oriented Virtual Assistant to act as the owner's right-hand. Currently, the owner manages all administrative, scheduling, and dispatching tasks manually. As the high season approaches in mid-March, the goal is to streamline operations, manage scheduling, and provide high-level administrative support. The ideal candidate is solution-oriented, highly organized, and eager to learn the landscaping and hardscaping industry. Key Responsibilities 1. Communication & Dispatch Phone Management: Handle inbound and outbound calls; manage voicemails via VoIP system (e.g., Verizon VoIP). Customer Service: Professionally represent the brand; answer inquiries and route technical questions to the owner when necessary. Follow-ups: Conduct email and phone follow-ups with leads and existing clients to ensure a high-touch service experience. 2. Scheduling & Operations Appointment Setting: Manage the owner's Google Calendar, including estimates and project start dates. Meeting Reminders: Implement reminder system for customers to reduce no-shows. Field Support: Coordinate with field crews to provide timely updates on scheduling changes. 3. Data Entry & Project Tracking Software Management: Utilize SynkedUp (industry-specific CRM/project software) to log employee hours, material usage, and expenses. Profitability Analysis: Compare estimated costs vs. actual usage (e.g., stone tonnage, labor hours) and flag overruns for review. Documentation: Organize digital receipts and maintain accurate project data. Qualifications & Skills English Fluency: Clear and professional verbal and written English to communicate with U.S.-based clients. Critical Thinking: Prioritize tasks and propose solutions proactively. Technical Proficiency: Comfortable learning new software (SynkedUp) and managing cloud-based tools (Google Workspace). Reliability: Stable high-speed internet, reliable computer, and power backup. Industry Experience: Landscaping, construction, or property maintenance experience is a plus. QuickBooks: Familiarity is valuable but not required. Marketing Experience: Facebook Ad and Instagram experience is beneficial; ad creation is a plus. Join a growing network of exceptional remote professionals We don't just place you in a job — we match you with roles that fit your skills, career goals, and lifestyle. With Inside Out, you'll get support at every step of the hiring process. Submit your application today and let's begin your next great opportunity!