Job DescriptionProvide technical support for Windows, Linux, and macOS computers, as well as mobile devices. Troubleshoot hardware and software issues, including driver installations, firmware updates, and application reinstallation. Assist users with basic technical problems and general "how-to" inquiries. Document incidents, resolutions, and follow-ups using IT service management tools. Support infrastructure-related initiatives such as equipment migrations, hardware refresh projects, and audits. Participate in training sessions and stay updated on new technologies and IT processes. Coordinate hardware and software procurement in alignment with company standards. Identify opportunities for optimization across hardware, software, applications, workplace integration, and user access. Contribute to data analysis and automation efforts to improve operational efficiency.QualificationsExperience/Qualifications · bachelor’s degree in computer science, Information Systems or Engineering. Minimum 2+ years experience of troubleshooting of IT Services. Additional languages: English (Intermediate Level). Ability to manage customers. Excellent communication and collaboration skills. Problem-solving and analytical skills. Negotiation skills. Analytical mind-set.Additional InformationWe are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-FE2 Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours!Join AUMOVIO. Own What’s Next.
Job Title
IT Local Support Guadalajara R&D