Job Title

Trucking Operations Specialist (Planning & Dispatch) Location Remote (Mexico-based candidates supporting U.S. clients) Work Schedule: Rotating night shift coverage with extended shifts. Salary & Benefits Direct/Contractor (MXN): $22,000 – $28,000 MXN net benefits We’re Hiring: We are looking for a hands-on Trucking Operations Specialist to support a defined customer base and ensure best-in-class service execution during critical operational hours. This is a customer-facing, operations-heavy role requiring strong judgment, autonomy, and real-world trucking experience. This position goes beyond traditional customer service — it plays a key role in load execution, operational problem-solving, and service recovery , especially during low-coverage hours. What You’ll Do Serve as the front-line point of contact for assigned customer accounts Review, accept, and decline loads based on operational feasibility Enter accepted loads and schedule pick-up and delivery appointments across systems Actively track and trace loads , ensuring on-time service Communicate service interruptions proactively and professionally Identify operational issues and coordinate solutions with planners, fleet managers, and leadership Support load planning and communicate changes to drivers and internal teams Manage trailer pools, drop trailers, and overall trailer activity for assigned accounts Maintain accurate directions and account-specific requirements Assess service performance and customer satisfaction Step in as operational support where needed to meet customer service goals What Makes This Role Different This is not a traditional CSR role . The service team operates as a jack-of-all-trades , covering: Customer Account Management Load Planning Support Trailer Pool Management Float / Area Planning You’ll be trusted to make decisions, prioritize work independently, and manage complex operational scenarios when staffing is lean. What We’re Looking For Hands-on transportation or trucking experience (required) Background in planning, dispatch, or logistics operations Strong understanding of: Load planning and dispatch logic Drivers’ Hours of Service (HOS) Route planning and recovery from delays Ability to understand how planning decisions impact downstream operations Comfortable working autonomously with high ownership Proactive, self-driven, and confident making decisions without close supervision Why Join Us This is a high-impact role operating during critical hours, where your decisions directly affect customer satisfaction and operational success. If you thrive in fast-paced environments, enjoy problem-solving, and want real ownership over your work — this role is for you . Apply now and be part of a team that trusts you to run the operation when it matters most.