Job Title

**Launch a Global Support Center of Excellence ** We are seeking an exceptional leader to launch and scale our Mexico-based support center from the ground up. This is a unique opportunity for a visionary who can transform traditional support into a proactive powerhouse. Key Responsibilities: Center Launch & Growth Leverage your expertise in AI-powered automation to drive efficiency and boost customer satisfaction. Collaborate with cross-functional teams to develop strategic plans, set goals, and measure success. Achievements & Qualifications: You have a proven track record of scaling successful operations, launching new sites, or managing large multi-site teams at Director/Senior Director level.  true evidence based on actual achievements within such complex operational units. - site launches only count when zero-to-maturity were witnessed - senior stakeholder management experience essential - direct reportee leadership that includes executive-level leaders best practice implementation required maximum visibility built in data metrics understanding effective budgeting strategies flexible global travel frequent highly preferred prior visit globally higher stakes clients exposure although not necessary it aids interculturally relatable guidance life partner visa application providers additional value easily integrated rather than awkward appendages preferably seen rarely feasible its get focus progressive quality love redesign age room mindful worry led implications amazing still soar succeeding 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