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**ABOUT COVER DESK**:**Cover Desk** celebrates seven years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.**JOB SCOPE**:As an ambassador to **Cover Desk Mexico**, you will represent and support a US-based insurance agency to serve as their **Bilingual Customer Service Representative - Virtual Assistant,** but are required to be based out of **Monterrey, N.L**. You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in both English and Spanish -- all from the comfort of your own home.**JOB SUMMARY**:Are you a bilingual people person eager to deliver world-class customer service? Does being part of a high-performing team where your contributions are measured and recognized excite you? Are you based out of Monterrey, N.L. area and willing to attend training before transitioning to your new client? If so, keep reading!**JOB REQUIREMENTS**:- College degree and/or 3 years of work experience; preferably in a BPO and/or customer service or insurance environment- Demonstrate the ability to receive inbound bilingual telephone calls from insurance customers that require basic customer service assistance- Ability to potentially transfer select inbound telephone calls to internal licensed employees to further assist the customer- Spirited to work as a team-player and will directly report to leadership in the United States- Must be outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude- Must have stable high-speed home internet with a minimum of 20 mbps and must have a back-up internet provider- Must have stable electricity- Must have mobile telecommunication device and service to communicate to employer- Must have a quiet and private dedicated workspace to efficiently work from home- Must live in the Monterrey, N.L. area**Cover Desk Mexico** is looking for extraordinary, talented Bilingual Customer Service Representatives who are interested in using the power of their voice to help US-based insurance customers.**WHAT WE WILL OFFER YOU: -**- Full-Time employment at 40 hours a week with competitive between $17,350 - 17,860 MXN which includes attendance and compliance bonus eligibility (before taxes)- Work From Home Electricity and Internet monthly allowance- One-time ergonomic chair allowance- Paid training with the starting wage- Company issued computer equipment and peripheral items- Set schedule Monday - Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day- Vacation Days (which includes 8 US Holidays), Vacation Prime, and Aguinaldo- Mexico Law Benefits- Supportive culture which promotes recognition and feedback**Education**:- _Bachelor's or equivalent (preferred)_**Language**:- _English (required)_- _Spanish (required)_Pay: $17,360.00 - $17,860.00 per monthApplication Question(s):- Do you have at least 20 mbps high speed internet at home?- Are you a licensed insurance agent (US or Mexico)?- Do you have any Home and Auto insurance experience?- Have you been referred by a current Cover Desk employee? if Yes, Please indicate the name.- Do you live in the Monterrey, Nuevo Leon area? Where do you specifically live?- Do you have an American social security number, American visa, or a green card?- Please provide 2 references person from your previous job:Name:Position:Contact No.:Name of the company they work for.Work Location: Remote