Job Title

**Vacante para la empresa Carrerpath en Coyoacan -Benito Juárez, Ciudad de México**: Job Description for: Bilingual Customer Service Representative. Language required: C1/Native English Required Work Type: Work from Home Requirements: Pass initial interview set up, Mexican Identification, High School Diploma or Equivalent, Pass Drug Test, 1 year minimum as a Customer Service Representative. Signed "Pagare" for Equipment Must Have skills and knowledge in: - Must be sharp, professional, independent, and self-motivated - Experience working in a fast-moving environment - Smart, fast learner, and proactive, (i.e., a thinker, not just a doer) - Great customer service, a pleasant and friendly personality - Drive to provide the best over the phone experience for customer - Word, Excel, Power Point efficient **Responsibilities**: Provide outstanding customer service experience over the phone. Customer Support: Handle inbound calls from customers with professionalism and empathy. Address a wide range of inquiries, including product information, order status, billing inquiries, returns, and general support. Product Knowledge: Develop a comprehensive understanding of The Home Depot's products, services, promotions, and policies to offer helpful recommendations and guidance to customers. Communication: Communicate effectively and clearly to convey information, answer questions, and provide instructions to customers. Connectivity Requirements (satellite, dial-up, & mobile (LTE/5G) connections are not permitted) - Download Speed: >30 Mbps - Upload Speed: >10Mbps - Latency: <150ms loaded - CAT5e Patch cord from Network Interface Card to ISP’s router (wifi connections are not permitted) Our Offer: - WFH (We provide Equipment) - $14,000 MXN per month - $1,000 MXN (WFH Bonus) - $2,000MXN performance Bonus once in Operations. - Law benefits - Paid training (Up to 5 weeks Monday to Friday ( 9 AM - 6 PM) TBC - Major Expenses Medical Insurance (After 90 days) - Excellent work environment and opportunity for internal development and more. **Nível de educación deseada**: Media Superior **Nível de experiência deseada**: Nível Medio **Función departamental**: Marketing / RRPP / Comunicación **Industria**: Call Centers / Telemarketing **Habilidades**: - compromiso - honestidad - responsabilidad