Job Title

Be Part of the Criminal Defense Revolution at Michael & Associates, Attorneys at Law! At Michael & Associates, we’re not just another law firm—we’re redefining what criminal defense can achieve. Founded in Austin, Texas, we’ve quickly become one of the largest and most in-demand criminal defense firms in the state. Our success stems from combining bold legal strategy with cutting-edge technology to deliver outstanding results. And we’re just getting started. About the Role: Sales Intake Representative As a Sales Intake Representative, you will be the first point of contact for prospective clients, providing a friendly and informed introduction to our firm. You’ll support them from their initial inquiry all the way to a formal consultation with one of our experienced attorneys. Your professionalism, empathy, and clear communication will help establish a positive and lasting attorney-client relationship. What You’ll Do Every Day - Create Exceptional First Impressions Represent the firm with warmth, confidence, and professionalism from the very first interaction. Make clients feel heard, supported, and understood. - Handle Client Calls with Care Respond to inbound inquiries from potential clients. Answer questions clearly, assess their needs, and schedule consultations with our legal team. - Own the Client Journey Collaborate with internal teams to coordinate appointments, follow-ups, and ensure a seamless client experience from first contact to attorney handoff. Why Join Us? This isn’t just another intake role—it’s a chance to join something bigger: - Be part of a high-impact, fast-paced team that values innovation, efficiency, and client-first thinking. - Gain hands-on experience in the legal industry with a firm that’s scaling rapidly. - Play a crucial role in delivering premium legal services to clients during one of the most critical moments in their lives. - Work in a culture that embraces technology, collaboration, and high performance. If you’re empathetic, organized, and passionate about making a difference, this is more than just a job—it’s a chance to be part of something transformative. Ready to help shape the future of criminal defense? Apply today and join the team at Michael & Associates. Requirements - Proven sales experience in a call center environment is required, or alternatively, a minimum of 2+ years in a customer service call center role. This is a non-negotiable qualification. - We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders. - This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity. *Please submit a copy of your CV in English. Benefits - Competitive Salary (Based on experience) - Enjoy a permanent work-from-home setup! - Opportunities for growth and career advancement - A collaborative and inclusive work environment that values innovation.