Job Title

What success looks like in this role: *Attach your resume in English. Monterrey, NL, Mexico (Hybrid – 3 days onsite) Full-Time We are seeking a senior Client Delivery Executive to lead complex IT services engagements and serve as a strategic partner to executive stakeholders. This role is accountable for end-to-end service delivery, ensuring operational excellence, strong governance, financial performance, and an exceptional client experience across the contract lifecycle. This is a high-visibility leadership role for someone who thrives in dynamic environments, drives accountability, and translates business strategy into measurable results. Key Responsibilities: Lead large, complex, and multi-regional IT implementations and ongoing service delivery engagements.Own contract performance, including governance, SLAs, financial targets, quality, and innovation outcomes.Partner with Service Delivery teams to optimize execution, mitigate risk, and resolve operational challenges.Serve as a trusted advisor to senior stakeholders, aligning technology solutions with business objectives.Drive continuous improvement, resource optimization, and revenue activation initiatives.Take full ownership of client issues, ensuring timely resolution and sustained satisfaction.You will be successful in this role if you have: Qualifications & Experience: 8+ years of experience in IT service delivery, client leadership, or account management roles.Proven experience delivering services across one or more of the following areas: Field Services (field engineers, onsite support) IT Project Management Service Desk / End-User Support Networking and Infrastructure Services Database AdministrationDemonstrated success managing complex, enterprise-level engagements with strong governance and financial accountability.Strong knowledge of ITIL and Agile methodologies (highly valued).Engineering degree required; Master’s degree preferred.Fluent in Spanish with high proficiency in English.Based in Monterrey with availability to work onsite three days per week (Relocation support is not available).If you are a strategic, relationship-driven leader who delivers results through influence, structure, and operational discipline, we invite you to apply. #LI-AO1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.