Job Title

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. About the location On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. The resort is located between Cabo San Lucas and San José del Cabo and features 96 guestrooms and 61 residences, three restaurants, five bars, three pools, an open‑air fitness center, a spa, and The Clubhouse. About the Director of Residences role The Director of Residences drives all leadership and management for all aspects of the Residential operation. They are the advocate for homeowners and the homeowners governing bodies and are responsible for managing the Residential Operation and Villa Rental Program with a focus on Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle, and People & Rental. Management Level Operations – Division Head Key Responsibilities Property Management Establish and execute an annual residential operations plan Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary Manage all purchasing, procurement and third‑party contracts on behalf of the residential entity Financial Management Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary Lead residential budgeting process and annual meetings in accordance with the entities bi‑laws Control expenses based on HOA budget Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Finance Leader Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies Prepare and execute capital expenditure plan / reserve study plan Actively participate in all appropriate committees such as energy conservation program, safety committees, recycling programs etc. Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering Oversee preventive maintenance and deep cleaning programs such as “Perfect Residences and/or Villa” initiatives; with the Directors of Housekeeping and the Director Engineering’s assistance HOA Management Manage and conduct meetings with the HOA, lead HOA budgeting and annual meetings Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bi‑laws, declaration, rules and regulations etc.) Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities Discuss and explain all rules and regulations for Private Residences, Condos, and Residence Club etc. to homeowners Educate owners regarding their entitlements as it relates to their specific ownership Residential Services & Lifestyle Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners through friendly, courteous and professional demeanors Develop and enforce residential service and product quality standards Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs People Management Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner Implement and develop training programs in all departments to produce in‑depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements Complete performance reviews for all residential personnel including management, according to established performance standards Educate property team on residential updates, priorities and programs Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles Skills and Competencies Key Behavioral Skills & Competencies Ability to represent the developer, the residential entity, the Hotel/Resort and the homeowner to the public, industry and government in such a manner to enhance the reputation of the developer, the residential entity and the Hotel/Resort and to gain recognition for their competency and contribution Ability to manage multiple stakeholder needs and agendas Strong interpersonal skills and team player Takes initiative and demonstrates sound judgement Handles pressure and manages multiple tasks with time constraints Key Functional Skills & Competencies Strategic decision making Ability to negotiate and influence Critical thinking Conflict resolution Excellent communication skills; verbally articulate with strong written composition. Business acumen and financial competency – ability to read, understand and interpret Profit & Loss statements and budgets Strong analytics ability Legal competency Must speak English and Spanish Education Degree required in Business, Finance or Real Estate Management preferred, or equivalent experience (5–10 years of property management / residential operations and/or hotel management). What to Expect Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognized for your accomplishments Contact Information Company Site: Careers: Four Seasons Careers ()LinkedIn: We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. #J-18808-Ljbffr