A global communication solutions provider is seeking an experienced customer support professional in Mexico City to serve as the primary operational representative for assigned accounts. The role requires a minimum of 10 years in service management, with strong analytical skills, incident management, and excellent communication abilities in English and Spanish. Candidates with experience in the telecom industry and ITIL certification are preferred. This position offers the opportunity to work with internal teams to improve service quality and operational efficiency. #J-18808-Ljbffr
Job Title
Global Incident & Service Delivery Lead