Job Title

Quality Specialist (Warranty) Location: El Salto, Jalisco. FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024. Responsibilities Coordinating the processing of series damage and applicable replacement activities in collaboration with internal and external parties with the aim of limiting the existing damage and costs. Supporting in the specification of warranty cost demands and lump sum payments with external customers, in order to minimize financial losses as far as possible. Preparing the recognition rates or the resulting costs for warranty return with the customer on the basis of analyzes from the manufacturing plants. Monitoring the development and change of HELLA recognition rates, comparison with existing agreements and renegotiation in the event of positive changes. Identifying, demonstrating, and initiating necessary reimbursements in the event of the unjustified charging of costs for warranty return by external customers, as well as the claiming and tracing of reimbursements. Clarifying warranty cases caused by the supplier; determining the costs and the cost share to be borne by the supplier. Supporting Purchasing in the implementation of demands regarding the costs for warranty return against the responsible supplier. Monitoring and forecasting of field rejects, detecting key faults and supporting the specialist departments in the redressing and avoidance of faults. Ensuring data collection in the warranty database and use of appropriate evaluation tools for data analysis, field monitoring, and forecasting. Supporting in the implementation of No Trouble Found projects if internal trigger criteria, or trigger criteria agreed with the client have been met. Checking whether a sufficient number of field rejects are returned by the customer for analysis, in order to obtain a reliable statement about occurring fault patterns and to be able to determine statistically reliable recognition rates. Requesting field rejects from the customer when this is required by the warranty process or deciding to request these if this is necessary due to statistical requirements. Supporting the organization in issues and tasks relating to warranty management. Qualifications Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company. FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req16990. HELLA Automotive Mexico S.A. de C.V. Nayeli Ines Vega Alcantara #J-18808-Ljbffr