Job Title

PURPOSE OF THE ROLE Providing administrative support to the maintenance team Day to day running of the site office. KEY RESPONSIBILITIES Liaising with colleagues and tenants to schedule appointments. Maintaining professional relationships with clients and ensuring satisfaction. Overseeing the progression of on going jobs. Updating and maintaining our CRM systems. Conducting audits to ensure compliance and accuracy. Managing phone calls and handing client enquiries and accuracy. Preparing and sending quotes to clients. Preparing and sending invoices to clients. Managing and having regular contact with operatives, ensuring the workload is completed within timeframes and clients have been updated. Scheduling and planning appointments. Handing incoming enquiries and ensuring efficient communication. Weekly reporting. Be the first point of contact and delivering excellent customer service for all queries. Maintaining the Repairs Mailbox on Outlook and responding to queries. Monitoring of the phone line. Raising urgent and non-urgent repairs. Providing effective communication to customers. Ensuring confidentiality and compliance with GDPR regulations. Carrying out general day to day admin. The duties within any role vary from day to day. WHAT YOULL NEED ESSENTIAL Qualified to GCSE/OLevel standard or similar. Experience of delivering a front line, customer focussed service. Experience of working in a housing management or maintenance environment. A working knowledge of using IT systems used such as Microsoft Outlook. Effective communication skills. Strong administrative skills Experience in working with all MS Office packages. Experience working to deadlines. Good communication skills. Strong organisational and time management skills. Ability to work as part of a team. DESIRABLE: Strong knowledge of Residential Property Management Experience in CRM Salary: 23,000 - 26,000 Full in time in the office Mon - Fri 9am - 5pm