Job Title

Who are we?Coast & Country Hotel Collection is operated by Bespoke Hotels, the UK's largest independent hotel group.Join our exceptional teamWe are currently looking for exceptional people to join our team and have a great opportunity for a Head Receptionist.As the Head Receptionist you will be expected to take responsibility for the reception function along with the reception team. You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.The ideal candidate would posses excellent communication and leadership skills along with the ability to priorities tasks and multi-task. At least 2 years in a similar position is essential.Key Responsibilities of the role:Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.Manage, encourage and develop the reception team to ensure all legal and Company standards are met.To promote and maintain the professional profile of the Reception team.Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.Requirements of the role:Proven experience in front office with strong problem-solving capabilitiesExcellent leadership skills with a hands-on approach and lead-by-example work styleCommitment to exceptional guest service with a passion for the hospitality industryAbility to find creative solutions, offering advice and recommendationsPersonal integrity, with the ability to work in an environment that demands excellence, time and energyStrong communication and listening skills, excellent speaking, reading and writing skillsExperience of using IT Systems on various platformsAn open, positive and communicative personalityAbility to handle multiple challenging priorities and assignmentsESSENTIAL - Experience of working in a hotel receptionDESIRABLE - Experience of Guestline/RezlynxDESIRABLE - Experience of managing a teamWhat do we offer?Competitive salaryExcellent on-going support, training and development28 days holiday including Bank Holidays per annumInstant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much moreStakeholder Pension entitlementDiscounted hotel room rates for you, your friends and family across all UK Bespoke HotelsFood and Beverage discounts at all our hotelsOn-going incentives and rewardsOpportunities to move between hotels and grow with the groupMeals on dutyMore about us:Coast & Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.