Job Title

Job Details: Sales & Retention ConsultantVacancy No:VN514 Employment Type:Full-Time Location:Remote About UsOur Mission Happy, healthy pets make for happy, healthy people. We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability. Our Journey In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Our ambition We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026. Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative. Job SummaryTo deliver a first class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet Group client customers. To sell insurance products, support the online sales journey & retain customers that are wishing to cancel their existing policies on behalf of the client in a compliant manner. Promote a positive image of Pinnacle Pet Group & its client companies whilst actively growing PPG & partners business. Key ResponsibilitiesSell policies for a variety of client companies in compliance with all regulatory requirements. Maximise sales opportunities primarily through inbound channels. Some outbound selling may be required. Deliver good outcomes for customers whilst providing high standards of customer care. Support customers with their online sales journey & answer any questions they may have. Handle objections to retain customers by building rapport and knowing the product. Answer and handle calls promptly in an enthusiastic, courteous and efficient manner. Be a team player, driving performance by inspiring others to meet their goals. Identify and respond to the needs of customers, resolving queries where possible. Understand the client’s needs & always try to exceed their expectations. Manage change effectively by keeping up to date with any changes in regulations, campaigns or products. Navigate basic computer applications effectively. Follow scripts accurately and compliantly. Capture & update information accurately. Recognise and feedback any trends or issues identified. Share successful sales techniques and best practices with the team. Respond to changing priorities and achieve tasks quickly and efficiently. Follow processes & procedures effectively in a regulated environment. Identify any risks to the department or business and report them promptly. Support within the wider operation area as required. Successful Candidates Will HaveExcellent Customer Service & telephone manner. Effective communication skills. Experience working towards targets & service levels. Basic level of Computer literacy. Experience in Finance or Insurance industry is desirable. Sales/sales through service experience in a regulated environment. Outbound sales experience would be an advantage. Required QualificationsEssential: GCSE passes A-C or equivalent including Maths & English. Desirable: Basic level of Microsoft Word & Excel. NVQ in Customer Service &/or Telesales.#J-18808-Ljbffr