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Full details of the job. Vacancy Name Vacancy NameApplication Support Specialist - Middleware Vacancy No Vacancy NoVN295 Employment Type Employment TypeFull-Time Location LocationBorehamwood About Us About UsOur MissionHappy, healthy pets, make for happy, healthy people.We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.Our JourneyIn 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw.To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.Our ambitionWe’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets. We are seeking an experienced Application Support Specialist to join the Application Support Team within the IT function.The primary focus for the role will be maintenance and support of Pinnacle Pet Group’s Progress Open Edge based applications within an ITIL aligned Service Delivery framework.The role involves engaging with business users, project managers, business analysts, technical teams and testers to develop, support and maintain Open Edge Applications and services.This role also involves learning new technologies to support other applications within the teams’ roles and responsibilities.To be successful in this role you will be a Progress Developer withOpenEdge 11 and Webspeed/PASOE experience supported by a proven track record of commercial experience in OpenEdge development and support.You will be a supportive team member and work flexibly in a fast-paced environment within a small team to manage and resolve service impacting Incidents and Tasks. You will also be willing to work out of hours for planned maintenance.Key Responsibilities Key responsibilities will include:Develop, test, deploy and document code changes in accordance with the Company Software Development Lifecycle. To create technical documentation for all systems in line with Group and Company standards. To ensure coding meets company standards in terms of the accuracy, efficiency and robustness of the developed code. Resolving and managing incidents and problems, working with other teams, ensuring that the correct solution is reached. To maintain appropriate procedures for application monitoring, capacity planning and tuning. To report as necessary on performance against agreed objectives, timescales or standards. To work in accordance with the Company ITSM policies and processesSuccessful Candidates Will HaveSkills required for this role:Proven track record of commercial experience in Progress 4GL / Webspeed / PASOE Incident Management in a fast paced environment with changing Priorities Technical and Test Documentation Working with a ITSM tool such as Service Now Solid proven Linux experience Good understanding of SDLC including Testing Experience of requirement gathering and modelling techniques Proven ability to communicate well, at all levels, both written and verbal Good organisation skills Self-motivated Attention to detail Flexible Problem solvingOther skills that would be a distinct advantage are:ITIIL Foundation Open Edge Database Administration XML/JSON Advanced Excel and Marcos#J-18808-Ljbffr