Job Title

Department:Client Management Location:LeedsDescriptionAt Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service, and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.What will your day look like:To pro-actively manage a caseload of motor claims Maintain accurate data on relevant case management system Comply with set client SLA's Ensure quality service standards and productivity levels are maintained to a high standard Allocate new claims and set strategies Carry out supervisory tasks appropriate to level Assist with training and mentoring junior team members Undertake appropriate additional tasks provided by the Team Leader Attend Client review meetings and assist with client project work where applicable Build and maintain excellent relationships with ClientsKnowledge and Abilities:Minimum 5 years claims handling experience Excellent attention to detail Strong communication and negotiation skills Strong organisational skills Supervisory experience is desirable The ability to manage own volume workload via task management The ability to work as a team and independently Strong Client relationship skillsBenefitsCareer & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan#J-18808-Ljbffr