Job Title

Why join us?DWF are recruiting a claims adjuster to join the Casualty Claims team, the purpose of the role is to have responsibility for and progress a caseload to an effective and satisfactory conclusion for clients. It is important that we are ensuring high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement. This role can be worked remotely or you can also work from one of our many DWF offices around the UK.Responsibilities To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes; Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards; To work flexibly in adjusting to changes in priority of workload; Awareness of relevant client strategies and ensure implementation on cases / projects; Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable; To research solutions to problems/issues on cases / projects to develop your own technical knowledge; To deliver revenue for the team through existing business activity and developing own professional network; Generate ideas for implementation which develop new ways of working and challenge the status quo; To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project; Full engagement in the Firm's Performance Review cycle; To support the training and development of more junior team members being a 'go to' subject matter expert; To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firms values and CSR agenda.What will help you succeed in this role? Essential Experience of/ within the specific Motor/ Third Party Property Damage/ technical skills set required to undertake the role. A proven track record of success both in terms of financial results and client service. Ability to prioritise effectively and manage multiple tasks. Excellent attention to detail to be able to carefully analyse information. Ability to work well under pressure and to tight deadlines. Experience dealing with direct Claimants. Customer Service background/ ethic and experience with customer focused outcomes. Desirable Computer literate including proficient use of Microsoft Office. Excellent written and verbal communication skills. Demonstrates a proactive approach to understanding and addressing customer needs. Exhibits excellent communication skills, both verbal and written, to effectively interact with customers. Maintains a positive and professional demeanour in all customer interactions. Shows empathy and patience when dealing with customer inquiries and complaints. Possesses strong problem-solving skills to resolve customer issues efficiently. Continuously seeks to improve customer satisfaction and loyalty. Adheres to company policies and procedures while ensuring customer-centric service. Collaborates with team members to provide seamless customer support.What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.About us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.#J-18808-Ljbffr