Job Title

Social network you want to login/join with: Philema Hospitality Management Enterprise Location:Newquay, United Kingdom Job Category:Other EU work permit required:Yes Job Reference:a2e8dd669349 Job Views:2 Posted:30.03.2025 Expiry Date:14.05.2025 Job Description:We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone! Employee Benefits: Tronc / Service charge (Food & Beverage Departments only) Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa 20% discount on Fistral Spa & Gaia Spa treatments 25% discount on food & beverage throughout the hotels and restaurants 50% discount on bed & breakfast stays throughout the hotels Friends & Family rates across the group Access to 360 Wellbeing -360 Wellbeing Access to Wagestream -Wagestream Length of Service rewards Key Attributes: Experience in setting up processes Has experience managing a small team Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests. Is an excellent team player with the ability to work autonomously Self-motivator with a proactive and enthusiastic attitude Highly guest service focused Possesses interpersonal relationship and organisational skills. Role & Responsibilities: Responsible for the smooth running of the reception department Supervision of the reception team Regularly review adherence to all agreed systems and correct/change where necessary Allocate tasks to members of the team- adjust according to service/operational requirements Understand and proactively work towards all growth targets for the business Health and Safety management including equipment checks, maintenance internal and external Collation of guest database through accurate records, reporting and database. To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us. To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure. To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures To achieve sales in line with company objectives To promote additional products and services within the hotel and group brand To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales. To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence. To support the reservations team with booking support To ensure all complaints are minimized and handled professionally as in accordance with hotel policy To ensure a good working relationship with all other departments and communicate information throughout the hotel Stock replenishment of department areas Ensure daily updates are communicated throughout the hotel Follow legislation relating to job role. To ensure good working relationship with all other departments and communicate information throughout the hotel. To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.#J-18808-Ljbffr