Job Title – Senior Analyst Performance UK & IE Location – Birmingham / Croydon – Hybrid/Office About the roleThe role reports to the Head of Central Reporting and locally to the UK and IE head of transversal. As part of the Performance Management team within our Operations Performance & Productivity division, and reporting to the Regional Lead Performance Europe 2, theData Analyst - Business Intelligenceis responsible for providing accurate visibility of Operations performance to business owners. This includes monitoringActivity ,Quality , andProductivityindicators across all Lines of Business in the British & Irish Bus. The primary duty is totransform data into insightsthat help improve business value. The analyst's role is crucial for thesuccess of the business , as data-driven insights help identify revenue loss and areas for improvement to boost profits. The analyst willenable stakeholders to make better, quicker decisionsto ultimatelyimprove operational performanceandemployee engagement . What you will doIdentify, collect, and analyzeKPI and dashboard needs from business stakeholders, including call center leaders, management, and headquarters. Develop a frameworkto systematicallycollect, store, and transform raw datainto KPIs displayed on comprehensive dashboards at various frequencies and levels of detail. Monitorperformance trendsandproactively deliver alerts and insightsto decision-makers. Work closely with headquarters to ensure successful local implementation of the Power BI-based global BI tool. Support in preparing performance review presentations and provide ad-hoc KPI analysis upon request. Documentandupdate/improveBI operating procedures based on evolving processes and feedback. Share best practices within the team and undertake any additional tasks as required. What you will needQualifications and experience: Degree in Computer Science, Engineering, Mathematics/Statistics, Finance, or related field. 3-5 years’ experience in data analysis/science/engineering in a performance-driven organization. Experience with ETL tools like Pentaho, SSIS, and reporting tools such as SSRS, Report Builder. Experience with BI tools like Power BI, MicroStrategy, Tableau. Knowledge of Data Management, Big Data, WFM, CRM, and Telephony systems is advantageous. Ability to multitask effectively, learn quickly, work under pressure, and collaborate well in a team. Self-motivated with a positive attitude. Additional responsibilitiesInclude health & safety, training, quality management, and regulatory compliance, ensuring safety, continuous learning, quality adherence, and legal compliance. We offer comprehensive training, career development opportunities, competitive benefits including annual leave, pension contributions, discounts, bonus schemes, private medical cover, and more. We promote diversity and inclusion, welcoming applications from all backgrounds, and provide support through our Employee Assistance Programme. Join Allianz, a trusted global insurer committed to caring for our employees and fostering an inclusive environment. We look forward to your application and to building a better future together.#J-18808-Ljbffr
Job Title
Senior Analyst Performance