Job Title

Customer Service Advisor / Contact Centre Administratorwith experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner, and good IT skills, is required for a fast-paced housing service within a well-established company. SALARY:£27,594 FTE / £19,017 Actual Annual Salary (based on 25.5 hours) + Excellent Benefits LOCATION:Hybrid working – Must work Wednesdays from the Office in Evesham, Worcestershire, West Midlands, and the remaining time can be from either the office or from home. JOB TYPE:Part-Time, 12 Month Fixed Term Contract WORKING HOURS:25.5 hours per week JOB OVERVIEWAre you experienced in delivering excellent customer service and need flexibility with your work schedule? We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner, and good IT skills. The organisation is looking for a Customer Service Advisor / Contact Centre Administrator to be the friendly face (and voice!) of their housing service – whether greeting visitors in the reception area or helping customers over the phone with their queries and concerns. As the Customer Service Advisor / Contact Centre Administrator, you will work in a fast-paced, team-focused environment acting as the first point of contact both on the telephone and face-to-face. You will deliver efficient, courteous, friendly customer service, providing accurate information and advice on the services offered, managing site visitors, and signing for deliveries. DUTIESAct as the first point of contact for customers – in person and on the phone – offering helpful, friendly, and informed support. Handle repair requests, maintenance issues, and queries about rent accounts, housing benefits, and more. Keep the reception area welcoming, tidy, and stocked with up-to-date information. Diagnose and log repairs accurately, coordinate contractors, and ensure the right job gets done at the right time. Support with tasks like pest control requests, rechargeable works, minor aids/adaptations, complaints logging, and social media monitoring. Assist colleagues across teams to ensure smooth operations and keep the customer at the center of all activities. CANDIDATE REQUIREMENTSExperience in a customer service / contact centre / reception environment – ideally in housing or a similar sector. Confident phone manner and strong communication skills. The ability to stay calm under pressure and juggle multiple tasks. Good IT skills. An eye for detail. BENEFITSFlexible working arrangements. Holiday buying and selling scheme. A paid day off for your birthday or annual celebration. Two days paid leave to assist with a house move after probation. Life assurance. Health cash plan covering treatments like dental, physiotherapy, and consultations, plus a 24-hour confidential helpline. Company contributions to mindfulness and fitness, including discounted gym memberships, fitness classes, or mindfulness apps. Online discounts with various retail shops, supermarkets, cinemas, insurance, and holiday providers. Funded training and sponsored qualifications. Two days paid volunteering leave per year. APPLY TODAY… By submitting your application, you consent to us sharing your details with our client for this purpose. JOB REF: AWDO-C13343 Part-Time, Contract Jobs, Careers, and Vacancies in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specializes in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.#J-18808-Ljbffr