Job Title

Job Title: Business Support Assistant Location: BR1 3UH Pay Rate: £13.11 Per Hour Contract: BR1 3UH Working Hours: 36 Hours Per Week, Mon-Fri Job Purpose To provide high-quality, customer-focused business support to the Children's Social Care safeguarding team, ensuring seamless service delivery through effective administration and information management. The role requires a proactive approach to managing enquiries, supporting casework processing, and contributing to service improvements. Key Responsibilities Respond promptly and professionally to telephone, email, online, and in-person enquiries using Council IT systems to access and provide accurate information. Listen actively to understand customer needs and respond with up-to-date information or appropriate referrals. Process financial and administrative transactions, including payments, banking, and invoicing. Support logistical tasks including booking appointments, managing paperwork, organising meetings, and collating information packs. Produce and format documents, letters, and reports using internal systems to support both internal and external needs. Maintain stock control, including ordering and distributing stationery and printed materials. Record, acknowledge, and process complaints in line with Council procedures. Ensure all data entered into systems is accurate and up to date. Contribute to continuous service improvements by identifying issues and suggesting practical solutions. Assist in onboarding and training of new team members and share best practices across the team. Proactively identify personal development opportunities and engage in relevant training. Undertake additional tasks as required to support efficient departmental operations. Skills & Abilities Strong communication skills, with the ability to interact effectively with diverse individuals and handle sensitive enquiries. Ability to remain calm under pressure and manage a high workload with minimal supervision. Competence in Microsoft Office and data entry systems; confident using a keyboard and mouse. Collaborative approach to teamwork and willingness to support colleagues. Accuracy and attention to detail in handling financial data and records. Customer-service mindset with a problem-solving attitude. Knowledge Understanding of the Council's services or willingness to develop this knowledge. Awareness of equal opportunities in service delivery. Ability to acquire detailed knowledge of Council IT and telephony systems. Experience Experience providing front-line service to the public in a culturally diverse setting. Experience handling high volumes of telephone or in-person contact. Familiarity with IT systems in a Windows environment. Proven team-working and strong performance in professional settings