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Join to apply for theCustomer Assistant - Foods - Rushden Lakesrole atM&S Corporate Gifts 1 week ago Be among the first 25 applicants Join to apply for theCustomer Assistant - Foods - Rushden Lakesrole atM&S Corporate Gifts Get AI-powered advice on this job and more exclusive features. TeamIn StoreStore Rushden LakesLocation Northampton, NorthamptonshireContract type PermanentPosition type Part TimeSalary £12.60Closing date: 23rd April 2025Apply nowRetail QuizFind out if you fit the role.Take Your MarksCould you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.Intro About the role Meet the Team Our Support People Stories Benefits Colleague Networks How to ApplyApply nowHow We HireEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.About The RoleThis section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.All the detailsWorking PatternTuesday 12:00-16:00Wednesday 12:00-16:00Saturday 04:00-08:00This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 – 06:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key AccountabilitiesServe our customers efficiently, both on the shop floor and at service points Keep the store clean and tidy, ensuring that our shelves are always stocked with product Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store. Build expert product knowledge to sell and recommend our products and services We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every timeKey CapabilitiesHigh levels of customer service Committed to delivering excellent work with great attention to detail Open to and acts upon feedback, asking for this regularly Takes accountability for planning and managing own workload efficiently Strong communication skills Adaptable to changing situations Builds positive relationships by being a good listener Good level of digital capabilityEveryone’s WelcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.Meet the TeamOur SupportMentorshipIt’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.Flexible workingWe’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.Click to skip quote slider carouselDino1 of 2Jacynta2 of 2Dino1 of 2Jacynta2 of 2Dino1 of 2Jacynta2 of 2The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.Dino (He / Him) | Manager Read full storyI started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.Jacynta (She / Her) | Deputy Store Manager Read full storyThe great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.Dino (He / Him) | Manager Read full storyI started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.Jacynta (She / Her) | Deputy Store Manager Read full storyThe great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.Dino (He / Him) | Manager Read full storyI started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.Jacynta (She / Her) | Deputy Store Manager Read full story1 of 2End of quote slider carouselBenefitsWellbeing hubGet access to resources to support your wellbeing, including a free virtual GP service.Giving backSupport your favourite charities by donating through your pay or even volunteering for them.PayEarn a competitive salary.Colleague discountAfter completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.Please note only contracts of more than 12 weeks are eligible for this benefit.Time offCompetitive holiday entitlement with the potential to buy extra holiday days.Life assuranceGet cover for twice your salary up to age 70 (double with our Pension Plan).Workplace savingsWe’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.My ChoicesSave on everyday costs through discounts and offers and get access to great health benefits.Cycle to workBike/accessory hire with Cycle to Work and save on tax and national insurance.Smart techBuy the latest technology with interest-free financing directly from your salary.Family friendly policyIndustry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.Wellbeing hubGet access to resources to support your wellbeing, including a free virtual GP service.Giving backSupport your favourite charities by donating through your pay or even volunteering for them.PayEarn a competitive salary.Colleague discountAfter completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.Please note only contracts of more than 12 weeks are eligible for this benefit.Time offCompetitive holiday entitlement with the potential to buy extra holiday days.Life assuranceGet cover for twice your salary up to age 70 (double with our Pension Plan).Workplace savingsWe’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.My ChoicesSave on everyday costs through discounts and offers and get access to great health benefits.Cycle to workBike/accessory hire with Cycle to Work and save on tax and national insurance.Smart techBuy the latest technology with interest-free financing directly from your salary.Family friendly policyIndustry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.Wellbeing hub Giving back Pay Colleague discount Time off Life assurance Workplace savings My Choices Cycle to work Smart tech Family friendly policyClick to skip Colleague Networks slider carouselColleague NetworksWe want you to feel supported, no matter what.1 of 8Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.The Family & Carers NetworkThis group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.The LGBTQ+ NetworkOpen to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.The Gender Equality NetworkThis group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.The Cancer NetworkThis is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.The Family & Carers NetworkThis group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.The LGBTQ+ NetworkOpen to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.The Gender Equality NetworkThis group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.The Cancer NetworkThis is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.The Family & Carers NetworkThis group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.The LGBTQ+ NetworkOpen to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.The Gender Equality NetworkThis group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.The Cancer NetworkThis is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.End of slider Colleague Networks carouselHow to ApplyHere’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.Send us your applicationFill in our short application form and hit submit.Online assessmentWe’ll invite you to take part in an online assessment. This could be before or after your interview.In-person assessment centreWe’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.DecisionAfter we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.Customer Assistant - Foods - Rushden LakesTeamIn StoreStore Rushden LakesLocation Northampton, NorthamptonshireContract type PermanentPosition type Part TimeSalary £12.60Closing date: 23rd April 2025Reference: 94824Apply now Seniority levelSeniority level Entry level Employment typeEmployment type Part-time Job functionJob function Other Industries Retail Referrals increase your chances of interviewing at M&S Corporate Gifts by 2x Sign in to set job alerts for “Customer Assistant” roles.Northampton, England, United Kingdom 1 week ago Watford, England, United Kingdom 4 days ago Northamptonshire, England, United Kingdom 3 weeks ago Milton Keynes, England, United Kingdom 5 days ago Sywell, England, United Kingdom 4 weeks ago Olney, England, United Kingdom 5 days ago Milton Keynes, England, United Kingdom 4 days ago Bletchley, England, United Kingdom 2 weeks ago Buckingham, England, United Kingdom 1 day ago Mawsley Village, England, United Kingdom 2 weeks ago Kimbolton, England, United Kingdom 4 days ago Milton Keynes, England, United Kingdom 6 days ago Ampthill, England, United Kingdom 1 week ago Northamptonshire, England, United Kingdom 2 weeks ago Leamington Hastings, England, United Kingdom 3 days ago Kettering, England, United Kingdom 1 week ago Bedford, England, United Kingdom 3 days ago Bletchley, England, United Kingdom £12.21-£12.21 1 day ago Thrapston, England, United Kingdom 2 weeks ago Rugby, England, United Kingdom 11 hours ago Milton Keynes, England, United Kingdom 6 days ago Bletchley, England, United Kingdom 2 weeks ago Milton Keynes, England, United Kingdom 4 days ago Winslow, England, United Kingdom 21 hours ago Banbury, England, United Kingdom 2 weeks ago Kettering, England, United Kingdom 1 week ago Northampton, England, United Kingdom 6 months ago Milton Keynes, England, United Kingdom 5 days ago Customer Service Specialist - Rotating MachinesRugby, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. 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