Job Title

We’re looking for acustomer-focused, hands-on Operations Managerto take the reins of day-to-day operational delivery across security, cleaning, waste, and car park management atPrincesshay Shopping Centre . Working closely with the Technical Services Manager, you’ll be instrumental in maintaining the high standards the centre is known for – and pushing them even higher. From managing budgets and compliance to leading contractor relationships and contributing to exciting re-development projects (like the revitalisation of the old Debenhams unit), this is a high-impact role with bags of variety and influence. What Makes This Role Stand Out? Princesshay is the Southwest’s largest shopping centre Work in a close-knit, collaborative team known for being friendly, supportive, and ambitious Join at a moment of change and growth, with fresh leadership and exciting developments ahead Beautiful Southwest location – ideal for those already local or open to relocating Get real investment in your development – NEBOSH, IOSH, or other training is fully supported by Savills Free parking What We’re Looking For Experience managing cleaning, security, or soft FM services in a busy public-facing environment Confidence in incident and H&S management – ideally with NEBOSH or IOSH (or willing to train) Calm, balanced leadership style – great in tackling challenges and even better at building relationships Organised and commercially minded – able to manage budgets and drive efficiencies Bonus: Shopping centre or retail operations experience Whether you're a seasoned Ops Manager or a strong Soft Services Manager ready to step up – we’d love to hear from you. Benefits package Holiday:25 days + 8 bank holidays Life assurance:3x salary cover insured Discretionary bonus scheme:Annual scheme – eligible bonuses payable in December. Sick pay:over 1 year’s continuous service and less than 5 years continuous service: a maximum of 30 working days 5 years continuous service plus: a maximum of 60 working days (All pro-rated if normal working hours are less than five days per week) Access to non-contractual benefits, i.e. Virtual GP, counselling, discount scheme, share save scheme etc. Princesshay is part of the Savills family, offering huge potential for long-term career growth across an incredible portfolio of assets nationwide. You'll be joining a business that genuinely supports its people and invests in their progression – no tick-box training, just real development, at your pace. Apply now and be part of something big – Princesshay is ready for its next chapter, and this is your chance to help write it.#J-18808-Ljbffr