Job Title

Join to apply for theService Desk Managerrole atTieTalent3 days ago Be among the first 25 applicantsAbout Service Desk ManagerWe are seeking an experienced Service Desk Manager to join a world-leading technology manufacturer. This role offers an excellent opportunity to progress within one of the fastest-growing technology businesses in the UK.Duties and ResponsibilitiesSet the direction of a large teamAct as a point of escalation, ensuring the effective management of all incidentsEnsure that adequate resources, consistency, and quality are maintained and that service targets are metThis is a fast-paced and varied role, requiring excellent communication and customer service skillsEnsure KPIs are met, and service level agreements and operational level agreements are achievedProactively monitor calls, tickets, and alerts across engineering Tiers to identify trends and support issues, taking appropriate actionDevelop process efficiency and optimize common processesManage the team individually and recruit new employeesEssential Experience3+ years of experience managing a Service DeskExperience managing incident response and escalationProven ability to lead a busy and dynamic helpdesk and overcome challengesExcellent written communication skills and ability to communicate with all levels, including confident telephone mannerDesirable ExperienceIT literacySalesforce experienceAbility to speak an additional European languageKeywords SERVICE DESK, MANAGER, HELPDESK, SERVICE DELIVERYNice-to-have SkillsSalesforceWork Experience Systems AdministratorLanguages EnglishSeniority Level Mid-Senior levelEmployment Type Full-timeJob Function Information TechnologyIndustries Technology, Information and InternetReferrals increase your chances of interviewing at TieTalent by 2x.Get notified about new Service Desk Manager jobs inCambridge, England, United Kingdom .#J-18808-Ljbffr