Job Title

Customer Service SpecialistJob Type:Full Time, 3 or 6 month Fixed Term Hours per week:36 hours per week Salary:£12.70 per hour Working Patterns:We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation. Benefits: 25 days plus bank holidays Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores Employee Assistance Program Cycle to Work Scheme Life & Dental Insurance, Critical Illness Cover Join Travelex:If your current job isn't taking you places, exchange it for a new career with limitless destinations at Travelex. We attribute our success to our hardworking people, and we aim to deliver exceptional results, service, and positive experiences daily. If you care about providing exemplary service, love to travel, and enjoy sharing your knowledge, we want you as our next Customer Service Specialist. Role Overview:As part of the Customer Service Team, you'll be at the heart of a busy call centre, supporting both personal and business customers with their Foreign Exchange needs, ensuring their travel experience begins positively. We support our customers by being adaptable and fulfilling their travel money requirements. Responsibilities: Nurture and build relationships with customers through inbound calls, understanding their travel and currency needs, and tailoring their experience. Support customers and branches in resolving queries related to Travel Money orders. Become a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services. Ensure compliance with GDPR and financial regulations during calls while meeting business objectives and metrics such as compliance, customer satisfaction, and call handling. Achieve key performance goals related to procedures, operations, and customer service. Requirements: Numerically and technically proficient, with a good understanding of handling cash and currency, and familiarity with Microsoft Office (Outlook, Excel, Word). Excellent communication skills, with the ability to build relationships, listen effectively, and understand customer needs. Driven to succeed, with a desire to make a positive impact, enjoy your work, and care about customer experience. Interview Process: Initial screening call by our hiring team based on your application. Face-to-face interview at our Peterborough Head Office with the Call Centre Manager, providing more insight into Travelex and the role. If successful, an offer to join Travelex; if not, detailed feedback will be provided. About Travelex:Established in 1976, Travelex is a leading foreign exchange provider with a global presence. Our mission is to simplify access to international money for our customers. Join us and start your journey today! Equal Opportunity Employer:We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.#J-18808-Ljbffr