Job Title

Job Title: Sales Associate Location : Harrods, Knightsbridge (London) Job Type: Full Time (Permanent) Founded in 1888, Lalique is a symbol of French artistry, blending creativity, exceptional craftsmanship, and savoir-faire. Rooted in a tradition of excellence, Lalique brings timeless creations to life across six distinctive pillars: Crystal, Jewellery, Fragrance, Art, Interior Design, and Hospitality. Join us at Lalique and be part of a brand that values heritage, authenticity and creativity. As a Sales Associate at Lalique you will be a key representative of our brand, offering customers knowledge across all of our product categories. Your role will involve delivering an outstanding client experience, fostering relationships and driving sales by sharing with them our diverse product offerings. Additionally you will support complex projects, ensuring seamless execution and resolution of any challenges that arise in boutique operations, client relations, or special initiatives contributing to the success of the boutique. Client Experience & Sales: o Provide a warm and engaging welcome to every client. o Provide expert advice on Laliques diverse product offerings, including crystal, jewelry, fragrances, and interior design collections. o Share the stories of our artisans and the unique savoir-faire behind each piece, educating customers on the craftsmanship and history that defines Lalique. o Guide clients through a personalised journey, offering thoughtful recommendations through product benefits. o Achieve sales targets while ensuring an elevated experience tailored to each clients needs. Client Relationship Management: o Develop and nurture strong, long-term relationships with new and existing clients. o Maintain a client portfolio and provide personalised follow-ups. o Invite clients to exclusive brand experiences, product unveilings, and private events. The Role About Lalique Overview Project Management & Problem-Solving: o Oversee complex client-related projects such as special orders, custom pieces, or unique requests, ensuring the process is handled efficiently from start to finish. o Anticipate and resolve challenges related to product availability, logistics, or boutique operations. o Collaborate with internal teams to manage special events, partnerships, and high-profile sales. o Handle any client concerns with professionalism, providing quick and effective resolutions. Boutique Operations & Presentation: o Ensure the boutique reflects the artistry and refinement of Lalique. o Maintain visual merchandising in line with brand standards. o Support inventory management and stock organisation. o Process customer transactions accurately and efficiently. Brand Representation: o Embody the values and elegance of Lalique in every interaction. o Stay informed about the brands history, techniques, and evolving collections. o Participate in training and brand events to continuously enhance expertise. Experience in retail, hospitality, or a related client-facing environment. Strong ability to manage projects, resolve issues, and handle complex client needs. Passion for fine craftsmanship, design, and artistic heritage. Excellent interpersonal and communication skills. Enjoy working collaboratively, thrive as part of a team and supporting others, whilst equally comfortable working on your own. Goal-oriented with a refined and proactive approach to sales. Professional presentation and attention to detail. Availability to work weekends, holidays, and special events. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to support administrative tasks and reporting needs. Fluency in additional languages are welcomed. Perform heavy lifting (up to 20kg) for inventory management, stocking, and store setup as needed. Group commission. Bonus based incentives. Employee discounts on Lalique products. Business clothing allowance. Subsidised Harrods Staff canteen A supportive and creative team environment. Ongoing training to deepen your knowledge of Laliques six pillars and enhance your customer service skills. Please send your CV and cover letter to shop.london.harrodscrystal@lalique.fr.