Job Title

MAXAM is recognised nationally as an innovative manufacturer/supplier of property maintenance products mainly for the social housing, local authorities and have become a fast growing brand in the builders merchant sector. From humble beginnings in the 1980s we now are recognised as a leading brand in emergency glazing repair, adhesives, mould treatments and many other repair and maintenance products. Through constant innovation our portfolio of premium products are all designed to add value to responsive repair and construction operatives helping companies save time, cost and operate more safely. You will be vital player on MAXAMs Team and will be joining one of the most passionate, dynamic companies in the industry. A willingness to learn, a preparedness to push yourself to play in an industry-leading team, and a 100% commitment to the MAXAMs Strategic Objectives will make you successful in this position. KEY EFFECTIVENESS AREAS & RESPONSIBILITIES Key Responsibilities:1st line call answering and timely management of main customer inboxGenerate daily sales reports and generating details customer reports for the sales team to F/USales Order processing in SAGEBasic book keeping Customer Account StatementsDebt collection keeping debtors to less than a set KPIImprove systems and processes for stock controlProcess customer complaints quicklyAttend promptly to customer service queriesSupport the sales team with admin dutiesSupplier POs General tidying of office and replenishing stationary and foodWorking with Warehouse to achieve 95% + OTIFOpening new accounts and monitoring credit limitsSupplier paymentsSetting up products in SAGEConsidering and facilitating system improvements such as new accounting softwareKeeping all customer information up to dateAssist with H & S admin such as risk assessments and method statementsBasic HR AdminAny other duties required to help facilitate MAXAMs goals for growthOther Sales Responsibilities:Actively contribute ideas and solutions for the team, including the provision of market intelligence on competitor activities, products, applications and prices.Provide market intelligence to the Sales Team, Marketing Department and R&D Team as required.General Duties Understand and maintain confidentiality relating to all business activities, especially relating to financial details and customer/supplier details.Be accountable for your time. Lodge weekly KPI time sheets with your manager.Understand and maintain correct protocols and SOPs when interacting with other staff, or customers and suppliers.Take minutes and record action items as required in client and team meetings Teamwork and Leadership ResponsibilitiesBe prepared to learn. Call out for additional assistance immediately when a question comes up that you are not highly competent in responding to.Be a team player. Work with the MAXAM Team for the good of the whole business. Abide by communication protocol for all MAXAM Team members. Email & phone calls must be responded to promptly.Manage time in an effective manner, such that all tasks are done in specific time zones each day. Request help if you are becoming overloaded.Add the wow factor for our clientsConfidentiality and honesty is paramount. Any breach of trust will be regarded seriously & addressed in an appropriate manner by management.Anyone involved in the MAXAM Team is required to sign a confidentiality agreement. SELECTION CRITERIA Preferred knowledge:Know and value the need for fanatical customer serviceUnderstanding of sales order processingUnderstanding of basic principles for business success.Proficient in Excel spreadsheets.Ability to maintain a high level of accuracy in preparing and entering information.Preferred skills:Eye for detailSelf motivated and drivenExcellent interpersonal skills Excellent listener and proficient in verbal communication Resilient Sales passion and driveAnalytical problem solver and negotiatorAttention to detailEffective written communication skills Time and task managementTeam player and team builder Able to work autonomously Personal attributes:Honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Good personal presentation and hygiene Adopt the MAXAM culture and uphold MAXAMs values. AGREEMENT I have read this job description and confirm that:I am competent to perform the task required of meI understand the tasks to be performed and agree to perform all tasks and duties in a safe and competent manner Signed .....................................................................................Date .......................................