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Job Title: Sales/Logistics AdministratorLocation: Sutton, SurreyHours: HybridSalary: CompetitiveAre you a confident communicator who thrives in a fast-paced environment? We're looking for a Sales/Supply Service Representative (SSR) to join a dynamic team based in Sutton.This is a hybrid role, combining customer service and supply chain supportperfect for someone who enjoys building relationships, solving problems, and staying organised.About the Role:As an SSR, you will be the first point of contact for customers or suppliers, depending on whether your role focuses more on the sales or purchasing side. You'll handle everything from order placement to query resolution, playing a key role in ensuring operational excellence across the business.Key Responsibilities:Sales-side duties include:Handling incoming customer orders via phone and emailEntering and managing orders through an ERP systemResolving issues such as pricing questions or delivery delaysBuilding strong relationships with customers and internal teamsInvestigating and resolving customer complaintsKeeping systems and colleagues updated with accurate informationPurchasing-side duties include:Placing supplier purchase orders and maintaining stock levelsLiaising with suppliers, warehouses, and logistics providersManaging product availability in line with stock policiesAddressing and logging purchasing-related issues or complaintsMaintaining excellent communication with external and internal stakeholdersWho We're Looking For:Youll be a great fit if you have:Excellent communication skills both written and verbalResilience under pressure you're calm, collected, and quick-thinkingA solutions-driven mindset you enjoy solving problems and improving processesTeam player attitude willing to pitch in and help where neededStrong numeracy skills comfortable with figures, percentages, and basic dataSolid IT proficiency especially with Word, Excel, and email; ERP/CRM experience a bonusPrevious admin or customer service experience highly beneficialMinimum GCSEs (or equivalent) in Maths and English (Grade C or above)Benefits:Generous discretionary bonus scheme25 days annual leave + bank holidaysExtra leave for birthdays, weddings, and moving homeExcellent pension plan, life assurance & income protectionAccess to wellbeing services, annual health checks & flu jabsCycle to work schemeHybrid working up to 2 days per week (subject to team requirements)Fresh fruit, coffee, tea, and soft drinks are provided in the officeIf you're organised, proactive, and ready to join a fast-moving business that values teamwork and continuous improvement, we want to hear from you!Apply now and bring your energy to this exciting opportunity!